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Client Director - Full Service Agency | Customer Insights & Experience | Permanent

Location: Hampshire
Salary: c.£48-55,000 + excellent benefits
Job type: Permanent
Reference: 142878

Key second-in-command role within a successful customer insight agency that has enjoyed a transformative time of solid growth and investment.

Combining advisory insight and their own cutting edge technology they enable a huge variety of companies to confidently place the Voice of their Customer at the heart of their decision making. They employ a wide variety of agile mechanisms for capturing, analysing and socialising customer and employee feedback ranging from always-on, real-time and post-experience programmes through to customer panels, pop-up communities and one-off snapshot studies. Offering a professional service rather than off-the-shelf tech, they’re immersed in their clients’ businesses acting as an extension of their own teams.

Using your research and client service expertise, you will lead a portfolio of clients, delivering the emerging stories and bringing customer experiences to life in your clients’ boardrooms. Building on existing relationships will be combined with client development and planning responsibilities as well as thought leadership and team leadership. With a quant background and proven ability to deliver consultative recommendations, you will be interested in joining a tech enabled environment - however if this is a new avenue for you that’s fine as you will be supported by a highly capable, tech savvy team.

Their green, relaxed, out-of-town location offers the best of both worlds – minutes away from trains and planes without having to face the stress of a daily London commute. Meanwhile the wide range of benefits make sure you’re well looked after, from BUPA healthcare to subsidised gym membership. Excellent opportunity to join a specialist environment as they seriously edge the CRM consultancy market.

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