Salary: c.£30-38,000 + excellent benefits
Job type: Permanent
Key role within a successful customer insight agency that has enjoyed a transformative time of solid growth and investment.
Combining advisory insight and their own cutting edge technology they enable a huge variety of companies to confidently place the Voice of their Customer at the heart of their decision making. They employ a wide variety of agile mechanisms for capturing, analysing and socialising customer and employee feedback ranging from always-on, real-time and post-experience programmes through to customer panels, pop-up communities and one-off snapshot studies. Offering a professional service rather than off-the-shelf tech, they’re immersed in their clients’ businesses acting as an extension of their own teams.
Using your research and client service skills, you will run projects including kick off, design, QA and delivery of strategic outputs whilst managing your client relationships day to day. As you become a specialist in your sector area (Telecoms, Media and Tech for this role), you will be keen to deliver the emerging stories and bring customer experiences to life for your clients. With a quant background, you will be interested in joining a tech enabled environment - however if this is a new avenue for you that’s fine as you will be supported by a highly capable, tech savvy team.
Their green, relaxed, out-of-town location offers the best of both worlds – minutes away from trains and planes without having to face the stress of a daily London commute. Meanwhile the wide range of benefits make sure you’re well looked after, from BUPA healthcare to subsidised gym membership. Excellent opportunity to join a specialist environment as they seriously edge the CRM consultancy market.
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