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Insight Manager - Customer Experience Research | Financial Services | Independent Agency


Location: Central London
Salary: Central London
Job type: Permanent
Reference: 143538


This pioneering customer experience and customer strategy business have been blazing a trail in this buoyant and active area of insight.

They have built an enviable and varied business through helping a major client have a meaningful dynamic dialogue with its customers. As a result that client has shaped and improved its working practices, products and services around real need and is now known to be truly customer centric.

Good news travels fast in the commercial world and this success has lead to an increase in demand and an enhanced commercial strategy going forward, making this the ideal time to investigate the number of new roles they have on offer here.

One such role is to join the team servicing a prestigious financial services client. Projects are customer experience focussed (tracking and ad hoc), researching all elements that impact customers, from market offering to branding and communications, to pricing and NPD. Tools and methods are across the board, including qual, quant, online and offline. From establishing the research agenda to project delivery, this is so much more than an operational role, as you will also be the major player in delivering sophisticated insight stories and have a significant part in account management and development so excellent client handling skills and comfort with presenting are a must.

With enviable staff retention and a close knit, family feel to the agency, there is plenty of support from true industry experts and a buzzy, highly sociable environment that rewards well and actively encourages independent thinking and collegiate input into both their commercial and technical roadmap.


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