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Senior Research Executive - Customer Experience | Quant/Qual | Independent Agency


Location: Central London
Salary: Up to c.£32,000 + profit share bonus + benefits
Job type: Permanent
Reference: 145965


This pioneering customer experience and customer strategy business has been blazing a trail in this buoyant and active area of insight, making this the ideal time to investigate the number of new roles they have on offer here.

One such role is to join the team servicing a whole host of prestigious clients across financial services sectors. Projects are in the CX space with a good 50/50 split across ad hoc and tracking. The trackers are both relationship and touchpoint with a stimulating amount of analysis and modelling work on the back of these. Methodology wise a good mix of Online, SMS and CATI and mixed mode. Ad hoc projects are across most of the customer journey – a healthy mix of quant and qual (NPD, U&A, Comms, Retention & Churn etc.).

From establishing the research agenda to project delivery, this is so much more than an operational role. You will be a major player in delivering sophisticated analysis and insight stories and have a significant part in account management.

With enviable staff retention and a close knit, family feel to the agency, there is plenty of support from true industry experts. You will enjoy a buzzy, highly sociable environment that rewards well and actively encourages independent thinking and collegiate input into both their commercial and technical roadmap.


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