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Associate Director, Quant - Customer Experience (Consumer)


Location: Central London
Salary: c.£38-47,000 + benefits
Job type: Permanent
Reference: 146087


High quality insight led role focussing on the client facing and business advisory aspects of the CX landscape.  

Sitting at the heart of one of the leading agencies, you will be joining a renowned specialist team providing research and consultancy relating to customer experience, satisfaction and loyalty. With an excellent heritage and first class reputation for sophisticated, cutting edge work of varying and evolving scope, they serve an international client base operating across a range of sectors, including travel and leisure, tech and telco, information and content providers and pharma companies.

With a genuine interest in ‘the customer experience’ and why it matters so much, you’ll enjoy building great relationships with your clients beyond the transactional, getting to grips with their business issues, uncovering the insights and delivering their meaning. With a solid quant background, you’ll be comfortable with both continuous tracking surveys and ad hoc projects across methodologies. There are also skill set development opportunities across areas such social intelligence, qualitative, text analytics and marketing sciences.

Client and team management aside, there will be plenty of opportunity to contribute to the wider business in an area that interests you, for instance getting involved in R&D, helping run training, working on cross-company initiatives, creating/contributing to thought pieces for the marketing press, designing client events… and so much more. This is a friendly, stable, state of the art working environment in a business with an excellent reputation for investing in resources and talent.


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