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Research Manager/Associate Director, Quant & Mixed Methods - Customer Experience


Location: Central London
Salary: c.£38-47,000 + benefits
Job type: Permanent
Reference: 153054


High quality insight led role focussing on the client facing and business advisory aspects of the CX landscape.  

Sitting at the heart of one of the leading agencies, you will be joining a renowned specialist team providing research and consultancy relating to customer experience, satisfaction and loyalty. With an excellent heritage and first class reputation for sophisticated, cutting edge work of varying and evolving scope, they serve a domestic and international client base operating across the full range of sectors.

With a genuine interest in customer relationships and why they matter so much, you'll enjoy building great relationships with your clients beyond the transactional, getting to grips with their business issues, uncovering the insights and delivering their meaning. You'll work across a number of client sectors, but with a bias towards the travel, transport and leisure.

With a solid quant background, you'll be comfortable with both ad hoc and continuous tracking projects across methodologies. There is a centralised project management team, which will allow you to focus on the design, analysis and implementation of the research. Insightful reporting will be a key element of the job and you will often be working alongside graphic designers to create impactful client outputs. There are also skill set development opportunities across areas such as workshopping, qualitative, text analytics and marketing sciences.

Client and team management aside, there will be plenty of opportunity to contribute to the wider business in an area that interests you, for instance getting involved in technique development, helping run training, working on cross-company initiatives, creating/contributing to thought pieces for the marketing press, designing client events… and so much more. This is a friendly, stable, state of the art working environment in a business with an excellent reputation for investing in resources and talent.


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