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Insight Consultant - Customer Experience Consultancy

Location: Surrey
Salary: £50 - £90,000 doe + Bens
Job type: Permanent
Reference: AG119

Our client is a leading customer experience consultancy with a global footprint, specialising in the use of brand & customer insight in the delivery of integrated, innovative and cost-effective customer propositions. They have developed some unique thinking and methods that allow businesses to become more emotionally in tune with their customers, unlocking the potential to engage them in longer more profitable relationships. They are passionate about delivering significant measurable results to their clients that allow them to transform and implement meaningful change. Their client base is broad in sector and global in reach specifically in retail & consumer goods, transport, aviation, commercial property, travel & leisure, healthcare but unlimited.

They help their clients discover what kinds of experience their customers will value and what kind of ‘journey’ through their business will engage them in the most effective way to help shape culture change and drive customer engagement.

They seek an insights lead to champion this offer and bring this capability in house. You will support their impressive growth of holistic consulting engagements and form an insights service line and help it fulfil its ample potential.

You should have some commercial experience but due to this being a consultancy environment we could consider candidates currently on the clientside who are insights professionals and that have worked setting up customer or employee studies.

If your background is supply side or agency we would like to hear from you too but I think CX and Brand would need to figure somewhere in your background or be your passion topic area.

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