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Associate Director, Operations – Mystery Shopping

Location: England
Salary: Up to £50,000 depending on experience
Job type: Permanent
Reference: RM169

Our client’s specialist mystery shopping division works closely with some of the most well-known retail brands. They provide insightful, actionable and innovative research solutions that offer a comprehensive view on the quality of customer service and opportunities for growth. They now seek an Operational Associate Director to join their team.

You will be responsible for leading a multi-functional Operations team responsible for data quality, fieldwork completion and mystery shopper panel management for the UK programmes. You will identify where performance improvements can be made, build strong relationships with other teams, provide costings and be the strategic leader of mystery shopping operations. With autonomy to make changes, you will identify what can be done better or more efficiently and will be supported to challenge and implement improvements to ultimately support the success of the mystery shopping division.

So if you have a thorough grounding in market research operations, ideally some experience of mystery shopping and the desire to work with and help develop a team whilst delivering and exceeding targets then get in touch for the full details.

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