Location: Central London
Salary: c.£40-55,000 dependent on experience + full package
Job type: Permanent
Reference: 152159
One of the fastest growing companies spanning the worlds of research and technology, our client has quickly achieved an enviable reputation for their expertise in designing and delivering in-house developed bespoke Voice of the Customer programmes.
The Role
The main technical consultant on Voice of the Customer client accounts.
Support clients during the set up stage to design and spec a fit for purpose solution.
Free of line management responsibility, you will be dedicated to the delivery of all aspects of the technical set up of the programme including sample transfer, survey scripting, data processing and data outputs.
Work alongside the client services team to manage each client account.
Work with the R&D team on building dashboards based on their blueprints and further develop their offer.
The Person
With significant experience in a market research operations role, your primary focus will have been scripting and/or data processing. They are platform agnostic, so a background in either Decipher or Confirmit would be considered with the ability to use the Reportal function in Confirmit of particular interest. HTML and JavaScript are used to make the dashboards bespoke and fit for purpose. Any software knowledge gaps can be plugged by the R&D team. They are happy to consider those who haven’t been hands on with Confirmit for a few years, but have the overall skills to do the role. You will need to be comfortable handling large amounts of data and manipulating it for clients. With good levels of initiative, you will be happy to work in an open, flexible environment where every day is different.
The Team/Company
A small but growing team, there is a good mix of major million+ accounts as well as a number of smaller projects and clients are largely financial sector, utilities, and increasingly retail. Sitting within a comms agency community in recently refurbished spacious open plan offices, the company as a whole is a team of around 100 working in a flat organisational structure. Invigorating opportunity to be at the heart of this talented team within one of the industry’s most recent success stories.
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